• Covid-19 Intervention plan

The Covid-19 pandemic is a historic event that requires some methods of welcoming different than we are used to do for over 20 years. In order to welcome you again and offer you a safe environment, we have built, in collaboration with our employees and our partners, an intervention plan putting together a series of measures aimed at preventing and controlling the risks of Covid infection. These measures comply with Public Health and will be rigorously applied by the company.

Cancellation policy:

Fjord en Kayak has relaxed its cancellation policy.

Excursion of 1 day or less: 100% of the amount is required at the time of booking. If due to Covid-19 it is impossible for you or for us to maintain the activity, this will result in a full refund of the activity.

Excursions from 1 to 4 days: 50% of the amount of the trip will be required at the time of booking. The rest of the amount will be required on the day of departure. If due to Covid-19 it is impossible for you or for us to maintain the activity, this will result in a full refund of the activity.

What you need to know:

  • Important measures have been put in place to protect the health and safety of our visiters. They are rigorously applied by the company.

  • Do not show up if you experience any of the following symptoms: cough, fever, difficulty breathing OR if you have been in contact with an infected person in the past 14 days.

    The following questions may be asked when you arrive on our site:

  •  - Do you have symptoms of COVID-19?
     - Have you been in contact with an infected person?
     - Have you traveled outside the country in the past 14 days
  • If you answer yes to any of the questions, you may be denied access.

  • You must comply with the measures in place at all times and in the event of non-compliance, employees can intervene.

    During this exceptional period, all our excursions and expeditions will be by tandem kayak. Only people living under the same roof will share the tandems. In the case of an odd group or a single person, the use of a solo kayak will be considered.

  • The following services and common areas are closed or access limited:

     - Bike rental
     - Lake kayak rental
     - Picnic area
     - Bathroom
     - Loan of bottled water
     - Loan of waterproof bag for your electronic devices
  • To maximize a contactless approach, if you have your personal nautical equipment, we recommend that you bring it (if you don't, we still provide all the equipment). So, on your next visit with us, you can bring:

     - Personal flotation device, approved by the Canadian Coast Guard, being manufactured after 2010 and fitted with a whistle without ball
     - Isothermal clothing
     - Neoprene shoe or closed shoe that can go in water
     - Kayak paddle
     - Waterproof case or bag for your electronic devices
     - Water bottle of at least 500 ml.
  • Detailed procedures have been put in place in the event that a client has symptoms of COVID-19.

If you have any questions, please don't hesitate to contact us directly!

 

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Your friendly welcome team